AICDKS The key shop for the AI era
First-hand supply, minimal markup

Order lookup & after-sales

Enter your order number or the contact info used at checkout to quickly look up synced order records, with after-sales guidance based on order time

Requires the full order number or full contact info (no fuzzy search). Results mask contact info and never reveal delivered content.

Store lookup: instant on-site query (synced every 10 min) · Official lookup: full details on the LDXP page

Key doesn't work Within 24h of ordering, file a complaint via “Request after-sales” on the LDXP order page — the fastest channel. Details › Can't log in to the account Check the login steps in the guide first; if it still fails and the item is under warranty, contact the supplier via the order's after-sales section. Details › Want a refund Delivered digital goods are non-refundable, but if the content doesn't match the description you can open a case on the order page. Details ›

After-sales flow

1
Look up the order
Enter the order number or checkout contact info to locate your order
2
Determine the path
Expand “Request after-sales” on an order to see its channels
3
Contact support
Official “Request after-sales” channel, or the supplier's after-sales contact
4
Resolved
The platform follows up with the seller; everything stays traceable

After-sales rules

  • Within 24 hours of ordering: use the official “Request after-sales” entry on the LDXP order page — the platform pushes the seller to handle it first; this is the fastest channel.
  • After 24 hours: once the official complaint channel closes, if the item is still under warranty, reach the supplier's after-sales contact shown inside the order's “Request after-sales” section (provide your order number).
  • Two lookup channels: the store lookup uses order records synced to this site (every 10 minutes); the official lookup happens on the LDXP page (human verification required, full details available).
  • Digital goods are non-refundable once delivered; if a key is invalid, an account is abnormal, or the delivered content does not match the description, you can open an after-sales case.